Important Info
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Important Info

All my glass art and suncatchers are available exclusively at SuncatcherArt.Etsy.com

Payment & Shipping Information

bulletPay Pal is the only method of payment I accept. If you don't have an account, it is free to open one and a very convenient way to do all your Internet shopping.
bulletSince I live in Ohio, Ohio residents will be charged 6.75% sales tax.
bulletShipping is either UPS or USPS. Once I have sent the package, I will email you the tracking number if you have given me your email address.
bulletI pack everything extremely well...if anything happens to it in transit, I will exchange it or refund your money without question. Please send me an email, preferably with a photograph, immediately of the damage, and I can start the process of making you a replacement or refunding you your money.
bulletOnce I receive your payment via PayPal, your purchases are shipped on my next shipping day. Currently I'm shipping on Mondays and Thursdays.

Privacy Policy
Any information you share with me I will never sell, trade, or give away your email addresses or contact information to anyone, for any reason.  

Care & Maintenance

bullet Since all my pieces are made with lead solder or lead came, wash your hands after handling. These are not toys for children, nor should they be hung where a child could reach them!!!
bullet If you hang your beveled snowflake suncatcher or beveled glass heart in a window, when the sun hits it just right, you’ll get sparkling rainbow prisms!
bulletWhen handling your snowflake or glass heart, do so by the hanging ring only, do not pick up or hang by curly qs as they are for decorative purposes only.
bulletI have washed and waxed all my glass art and suncatchers, so an occasional dusting is all you should need to do to keep your piece lovely for years to come. However, should you want or need to clean it, spray some glass cleaner on a paper towel or soft rag then gently clean glass; NEVER immerse in water.
bulletShould the solder on your glass art or suncatcher start to oxidize (whitish/grayish film or spots), I have include a small piece of finishing grade bronze wool. You can safely use this to clean off any oxidation without scratching the glass. Then just repolish with a high quality car wax or a light spray of Pledge® followed by polishing with a soft cloth.

How Do I Hang My Suncatcher or Wind Charm?  Each suncatcher has a hanging ring at the top and is shipped with a Command® decorating clip. This is the ONLY thing I recommend you use to hang your suncatchers with when attaching them to glass.  If you're going to hang your suncatcher or wind charm on your porch or from a tree, fishing line works well, but remember to replace the line at least once a year. 

What If My Glass Art Piece or Suncatcher Breaks?  Accidents happen. Should your piece get broken, send me a digital photo, item number if you have it, along with a description of the problem.  It MAY be repairable. I'll respond to your email with the price to repair the item. Most repairs can be completed and returned to you in four to six  weeks.

All my glass art and suncatchers are available exclusively at SuncatcherArt.Etsy.com

 


Copyright © 2009 SunCatcher Art, LLC. All rights reserved.
Revised: November 04, 2009

Susan McNeill - Susan@SunCatcherArt.com

SunCatcher Art, LLC, PO Box 13738, Whitehall, OH 43213

614.203.4923 - Please leave a message with your name, phone number, and question.
Since I have a regular job, most calls will be returned between 7pm-9pm EST.